SmallBizGenius Analysis
Discountelectronics receives mixed feedback; customers appreciate helpful in-store service and good prices, but some report issues with product quality and customer service responsiveness. While many find Discountelectronics a good source for refurbished electronics, experiences vary significantly.
Category Breakdown
Scores based on analysis of 58 recent reviews
Customer Service (In-Store)
8.5/10Reviewers consistently praise the helpfulness and knowledge of in-store staff. Many reviews mention specific employees by name, highlighting their patience and expertise in assisting with purchases and resolving technical issues; for example, several reviewers mention Patience, Matt, Charles, Tim, and Armando.
22 reviews mention thisProduct Quality
4.0/10A significant number of reviewers report issues with the quality of refurbished products, including receiving defective items or experiencing malfunctions shortly after purchase. Examples include laptops arriving with broken keys, HDMI ports not working, and computers failing within weeks of purchase.
18 reviews mention thisCustomer Service (Online/Phone)
3.5/10Several reviewers express dissatisfaction with online or phone customer service, citing rudeness, unresponsiveness, and difficulty obtaining refunds or replacements. Some reviewers report being given incorrect information or having their requests denied without proper explanation.
10 reviews mention thisPricing & Value
7.0/10Many reviewers appreciate the affordable prices offered by Discount Electronics, particularly for refurbished computers. They often mention that the prices are unbeatable and represent a good value for the money, especially when compared to buying new equipment.
12 reviews mention thisShipping & Delivery
6.0/10While some reviewers praise the fast shipping speeds, others report issues with delayed shipments or incorrect orders. One reviewer initially gave a low rating due to shipping problems but later revised it to a high rating after the company proactively addressed the issue and offered a refund for shipping charges.
8 reviews mention thisPros & Cons
What Customers Love
"Patience and Matt were a great help in store. Patience with helpingme to find the best computer for my needs, and answering my mountain of questions."
"Great store with great prices. I was helped by Eve, who was so helpful and informative."
"This was originally a 2-star review as there had been problems with shipments on all three of my previous orders; however, I am changing it to a 5-star review based on recent communications from Discount Electronics."
"Great selection and I think it's awesome they are giving second life to all these Electronics."
"Fully legit! Refurbed computers like new and with the 1 year warranty I felt super comfortable purchasing with them"
Common Complaints
"I bought a Dell laptop at a high price, and within two weeks it stopped working completely. It froze, then shut down and wouldn’t turn back on."
"Terrible Customer Service. Ordered two monitors and was told the HDMI cables came with the order. But I needed longer cables and I was going to buy them at the pick up store. I got there and the two guys working the front desk were adamant that HDMI cables were extra."
"Run away from DE . Stay away . They will not ship your item when they say they will ."
"They Give No Refunds, Go Elsewhere"
"I bought a pc, no windows key came with it."
Common Questions About Discountelectronics
Answers derived from customer review patterns
Is Discountelectronics legit and trustworthy?
Discountelectronics has a Trustpilot rating of 4.0/5, but customer reviews are mixed. Many customers praise the in-store service and affordable prices, while others report issues with product quality and online customer service. The company appears to address some complaints proactively, but the inconsistency in experiences raises concerns. Therefore, while not a scam, potential buyers should be aware of the risks and consider purchasing in-store if possible.
Based on 45 reviewsDoes Discountelectronics have good customer service?
Customer service experiences with Discountelectronics vary significantly. Many reviewers rave about the helpfulness and knowledge of the in-store staff, often mentioning specific employees by name. However, a notable number of reviewers report negative experiences with online or phone customer service, citing rudeness, unresponsiveness, and difficulty resolving issues. This inconsistency suggests that customer service quality may depend on the channel and location.
Based on 32 reviewsIs Discountelectronics worth it for small business?
Discountelectronics can be a worthwhile option for small businesses seeking affordable refurbished electronics, especially if they are located near a physical store and can benefit from the in-person support. The lower prices can be attractive for businesses on a budget. However, the risk of receiving defective products and the potential for poor online customer service should be carefully considered. Businesses that require highly reliable equipment or have limited technical expertise may want to explore alternative options.
Based on 25 reviewsWhat is Discountelectronics' return policy like?
Based on the reviews, Discountelectronics' return policy can be problematic. Some reviewers report difficulty obtaining full refunds, with the company sometimes offering store credit instead. This practice has led to dissatisfaction among customers who prefer a full monetary refund. It is important to carefully review the return policy before making a purchase to understand the available options in case of issues.
Based on 5 reviewsAre Discountelectronics' refurbished computers reliable?
The reliability of Discountelectronics' refurbished computers is a major point of contention in the reviews. While some customers report positive experiences with computers that work well and meet their expectations, a significant number of reviewers describe receiving defective units or experiencing malfunctions shortly after purchase. This suggests that the quality control process for refurbished computers may be inconsistent, making it a gamble for buyers.
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